Customer Information

Delivery

Payments can be made with either debit/credit card or through your PayPal account. All of your payment details will remain secure.

We aim to process orders within 3-5 working days however in peak times this may increase. A confirmation email  will be sent to you once your order has been processed. Standard delivery is £3.95 for 2nd class.

If you have any questions in relation to delivery please feel free to use the contact  form on the home page. We hope you enjoy your order! 

Returns

Our policy lasts for 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.

Additional non-returnable items:

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items 

Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected]. If the item is no longer in stock we may offer an alternative item.

Shipping

To return your product, you should mail your product to: 10 Crag View, BD20 7QE, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable postage service. We don’t guarantee that we will receive your returned item.

Should you need it you can view our Privacy Policy here.

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